Frequently Asked Questions

  • The name comes from one of our founders being a Lady Gaga fan — “paws up” is a playful gesture from her community.

    To us, it represents confidence, individuality, and not taking things too seriously.
    Just like our pieces — small, expressive, and made to be worn your own way.

  • Yes — all PAWSUP pieces are handmade in small batches.
    From glass rings shaped in flame to handwoven beads and crochet details, each item carries the character of the making process.

  • Many of our pieces are one of a kind or handmade in small batches, so slight variations in shape, colour, and size are part of their charm.

  • Most metal components are nickel-free and made from 14k gold-plated brass or 925 sterling silver.
    However, if you have very sensitive skin, we recommend checking the materials listed on each product page.

  • To keep your pieces in their best condition:

    • Avoid water, perfume, and chemicals
    • Store in a dry place
    • Handle glass pieces with care and avoid impact

  • Glass is durable for everyday wear but can break if dropped or hit against hard surfaces.
    We recommend handling them with care.

  • We occasionally offer custom or made-to-order pieces.
    Feel free to get in touch via our contact page or Instagram.

  • We regularly release small batches and one-of-a-kind pieces.
    Sign up to our newsletter or follow us on Instagram for early access.

< Terms / Shipping & Returns Policy >

  • We accept returns on unused items within [3] days of delivery.
    Due to the handmade nature of our pieces, some items may not be eligible for return. Please refer to our full Returns Policy for details.

  • If your item arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll help resolve the issue.

  • Orders are processed within [3] days.
    Delivery times vary depending on your location and shipping method.

Shipping

All PAWSUP pieces are carefully prepared and packed by hand.

Orders are typically processed within 2–5 business days.
During busy periods or new drops, processing times may be slightly longer.

Shipping times vary depending on your location and selected delivery method.
Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).

Please note that PAWSUP is not responsible for delays caused by shipping carriers, customs, or external factors.

One-of-a-kind & Handmade Pieces

Many of our pieces are handmade or one of a kind.

This means:

  • Each item may vary slightly in shape, colour, and size

  • The piece you receive may differ from images shown

  • These variations are part of the design and making process

We encourage customers to review product details carefully before purchasing.

Returns & Exchanges

We accept returns on unused and unworn items within 14 days of delivery.

To be eligible for a return:

  • Items must be in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

To initiate a return, please contact us at: pawsupnailstudio@gmail.com

Non-returnable Items

Due to the nature of our products, the following items may not be eligible for return:

  • One-of-a-kind pieces

  • Earrings (for hygiene reasons)

  • Custom or personalised items

Unless the item is faulty.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item

We will review the issue and offer a suitable resolution (replacement, repair, or refund).

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Processing times may vary depending on your bank or provider

Shipping costs are non-refundable unless the item is faulty.

Contact

For any questions regarding your order, please contact us by our email, instagram or the form below ⬇️

Shipping & Returns Form